General Motors today issued what it called “a heartfelt apology to our customers, employees, shareholders, dealers and supporters throughout the country and around the world.”
“We wish to express our depest regrets,” said CEO Dan Ackerman in a written statement. “We understand the trust you put in our Corporation and our products, and we have violated that trust. We take full responsibility and are genuinely sorry for any harm or upset that has been caused.”
“The days of shying away from things like this are long past us,” Teddy Cardigan, GM’s VP of public relations, told Autoblopnik. “When a situation occurs, we need to stand up and say ‘We acknowledge this, we own this, and here’s what were going to do to remedy the situation.'”
In his statement, Ackerson said that the company was taking “a serious look at all levels of the company” to find “the root cause”.
We’re not looking for a scapegoat,” Ackerson wrote. “We need to change our culture, not just our personnel, to make sure this doesn’t happen ever again.”
Other Detroit automakers said they are carefully watching the reaction to General Motors’ apology. Ford spokesapologist Sid Deet said he thought General Motors was “doing the right thing,” and that his company was prepared to follow suit with an apology of their own if need be. Chrysler told Autoblopnik that they are also prepared to apologize, just not to NHTSA. Toyota, a company with a great deal of apology experience, said they were considering their own apology, while a Hyundai representative said “We’ll do whatever Toyota does, except for making floor mats that step on the accelerator by themselves.”
Autoblopnik made several inquiries to General Motors to find out what exactly they were apologizing for, but our calls and emails were not returned.